Returns & Refund Policies

Return and Refund Policy

Last updated: July 29, 2024

Thank you for shopping at Shop Sentosa.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and refunds.

RETURNS:

All returns must be postmarked within fourteen (14) days of delivery. All items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS:

To return an item, please email customer service at support@shopsentosa.com to authorize a return. After that place the item in its original packaging and mail your return to the following address:

Sentosa Enterprise,

63, Sindhi Colony,

Bani Park,

Jaipur – Rajasthan 302016

India

We will handle the return shipping charges and arrange for a pick up from your location completely free of charge.

Your Order Cancellation Rights

In order to exercise your right of cancellation of order, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: support@shopsentosa.com

By visiting this page on our website: https://www.shopsentosa.com/pages/contact

By calling us on phone number: +91 9828102922

By logging into your account created at the time of check out by visiting this link - https://accounts.shopsentosa.com

 

The following Goods cannot be returned:

·        Photo prints will not be accepted for returns as they are custom printed orders specially made for you.

·        Any goods ordered from the personalised gifts collection from our store will not be eligible for returns.


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We provide an insured and trackable courier service.

Refunds

  1. Process:
    • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item through email and phone.
    • Once your return is approved, we will initiate a refund to your original method of payment.
    • We process refunds immediately. In some cases you will receive the credit within 7 days depending on your card/bank issuer’s policies.
  2. Partial Refunds:
    • Certain situations where only partial refunds are granted (if applicable):
      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Gifts

If the Goods were marked as a gift when purchased by a third party and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate/store credit will be mailed to you.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@shopsentosa.com

By visiting this page on our website: https://www.shopsentosa.com/pages/contact

By phone number: +91 9828102922

the Customer(s) shall also read, understand, accept, and agree to abide with the Rules and Regulations of the website www.shopsentosa.com